Just had another incident of trying to contact T-Mobile via their web site with a question about my account.
Their response? "I show special instructions on your account that say that it would not be possible for us to correspond with us via email and you must call Customer Care or go to a store for all issues and I am sorry you were not aware of this before. to find a retail store location in your area:"
Translation, I've been marked as a trouble-maker apparently.
